Privacy Policy

We at AvocadoAI LLC (“Avocado,” “we,” “us,” or “our”) have created this Privacy Policy because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Avocado in connection with our App.

By clicking “I AGREE,” or otherwise manifesting your assent to this Privacy Policy and accompanying Terms of Use, when you sign up to access and use the App, you acknowledge that you have read, understood, and agree to be legally bound by the terms of this Privacy Policy and the accompanying Terms of Use.

Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Use.

The Information We Collect and/or Receive

In the course of operating the App and/or interacting with you, we may collect and/or receive the following types of information. You authorize us to collect and/or receive such information as described in this Privacy Policy.

Contact Information

If you would like to use the App, you will need to download the App from the Apple App Store, Google Play Store, or any other app store through which the App is made available to you.

If you contact us for support via email, customer support form, or any other support channel, you may provide your email address and other contact details you choose to share with us, collectively, the “Contact Information.”

The Contact Information is used to provide the requested service, respond to your inquiries, support your account, communicate with you about the App, and send service-related notices.

Personal Reflection Information

The App allows you to use an AI companion for personal reflection, journaling, daily check-ins, notes, routines, preferences, and other self-care or personal organization features, collectively, the “Personal Reflection Information.”

Personal Reflection Information may include text entries, chat messages, journal notes, selected preferences, check-in responses, tags, saved items, voice or video memos if you choose to use those features, and other content you voluntarily provide through the App.

Your Personal Reflection Information may be processed by Avocado and its service providers in order to operate the App, generate AI responses, provide personalized prompts, create summaries, improve user experience, maintain safety and reliability, and support app functionality.

Where feasible, Avocado uses technical and organizational measures such as encryption, access controls, pseudonymization, or aggregation to help protect Personal Reflection Information.

You may access, review, delete, or make changes to certain Personal Reflection Information through the App settings, device settings, or by contacting us as described below.

If the App allows you to sync data with Apple iCloud, Google services, or another third-party storage provider, the processing and protection of information stored with that provider may also be governed by that provider’s own terms and privacy policy. Avocado is not responsible for the security practices of third-party storage providers that you choose to use.

Other Information

In addition to Contact Information and Personal Reflection Information, we may collect additional information, the “Other Information.” Such Other Information may include:

From Your Activity

Information that we automatically collect when you use the App, including, without limitation:

IP address, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, sections of the App you visit, and similar usage data;

Information about a mobile device, including device identifiers, operating system, App type and version, carrier, approximate country location, hardware information, processor information, storage information, network type, and similar technical data;

Activity and usage information occurring via the App, including preferences, session lengths, feature usage, saved items, tags, interaction history, and similar data.

From Cookies

We may collect information using cookie technology and similar technologies. Cookies are small packets of data that a website or app may store on your computer or mobile device so that your device will remember information about your visit.

We may use session cookies, persistent cookies, pixels, SDKs, local storage, or similar technologies to help us collect Other Information, provide core App functionality, remember preferences, improve performance, and understand usage patterns.

If you do not want us to place cookies or similar technologies on your device, you may be able to turn that feature off through your browser, device, or app settings. However, if you decide not to accept cookies or similar technologies, the App may not function properly.

Third-Party Analytics

We may use one or more third-party analytics services to evaluate use of the App, compile reports on activity, analyze performance metrics, detect technical issues, and improve the App.

These analytics providers may collect information such as IP address, device information, operating system, language, referring and exit pages and URLs, date and time, session duration, sections of the App you visit, number of links clicked, feature usage, and similar usage data.

These third parties may use cookies, SDKs, and other technologies to help analyze and provide us with data. By accessing and using the App, you consent to the processing of data about you by these analytics providers in the manner and for the purposes described in this Privacy Policy.

For Google Firebase, please visit:
https://firebase.google.com/support/privacy

How We Use and Share the Information

You authorize us to use Contact Information, Personal Reflection Information, and Other Information, collectively, the “Information,” for the following purposes:

to provide, operate, maintain, and improve the App;

to generate AI responses, prompts, summaries, and personalized app experiences;

to create and maintain your account, if applicable;

to respond to customer support requests;

to process payments, subscriptions, trials, renewals, and cancellations where applicable;

to send service-related notices, technical updates, security alerts, and administrative messages;

to understand how users interact with the App;

to improve performance, reliability, safety, and user experience;

to detect, prevent, and address technical issues, misuse, fraud, or security incidents;

to comply with applicable laws, regulations, legal processes, or enforceable governmental requests;

to enforce our Terms of Use and protect the rights, property, and safety of Avocado, our users, and others.

We do not sell your Personal Reflection Information.

We do not use your Personal Reflection Information to create third-party advertising profiles.

We do not share your Personal Reflection Information with third-party advertisers for targeted advertising.

We may use Contact Information to send product updates, service notices, and marketing communications where permitted by law. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.

You also authorize us to use and/or share your Information as described below.

Agents, Providers, and Related Third Parties

We may engage other companies and individuals to perform certain business-related functions on our behalf. Examples may include cloud hosting, data processing, app infrastructure, analytics, payment processing, customer support, technical assistance, security, and marketing operations.

These providers may have access to Information only as necessary to perform their functions and to the extent permitted by law. We require such providers to process Information in accordance with applicable privacy and security obligations.

We may also share your Information with any of our parent companies, subsidiaries, affiliates, or other companies under common control with us, subject to this Privacy Policy.

Aggregated or De-Identified Information

In an ongoing effort to better understand our users and the App, we may analyze Information in aggregated or de-identified form in order to operate, maintain, manage, and improve the App.

Aggregated or de-identified information does not identify you personally. We may share aggregated or de-identified data with affiliates, agents, service providers, business partners, or other third parties for lawful purposes, including analytics, reporting, product development, and business planning.

Business Transfers

As we develop our business, we may sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, financing, acquisition, dissolution, bankruptcy, or similar event, your Information may be part of the transferred assets.

Legal Requirements

To the extent permitted by law, we may disclose your Information:

when required by law, court order, subpoena, government authority, law enforcement authority, regulatory agency, or legal process;

when we believe disclosure is necessary or advisable to protect the rights, property, or safety of Avocado, our users, service providers, or others;

to enforce our Terms of Use or other agreements;

to detect, prevent, or address fraud, security, technical, or operational issues.

Group Accounts

If you receive access to the App through a group account, organization URL, QR code, or similar access method, we may share aggregated or de-identified reports with the administrator of the group account.

Such reports are designed not to identify you personally and do not include your private journal entries, private chat messages, or individual Personal Reflection Information unless you separately and explicitly authorize such sharing or unless required by applicable law.

Accessing and Modifying Information and Communication Preferences

If you have provided us with personal information, you may access, remove, review, correct, or request deletion of certain personal information by contacting us at:

contact@avocadoaid.app

You may also manage certain information directly through the App settings or your device settings, where available.

You may manage your receipt of marketing and non-transactional communications by clicking the “Unsubscribe” link located at the bottom of any Avocado marketing email.

We will use commercially reasonable efforts to process such requests in a timely manner and in accordance with applicable law. Please note that it may not always be possible to completely remove or modify information from backup systems, legal records, security logs, transaction records, or other systems where retention is required or permitted by law.

Data Retention

We retain personal information only for as long as reasonably necessary to provide the App, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Retention periods may vary depending on the type of information, how it is used, whether you maintain an account, whether deletion has been requested, and whether we are legally required or permitted to retain the information.

How We Protect the Information

We take commercially reasonable steps to protect your Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These steps may include encryption, access controls, secure infrastructure, monitoring, internal policies, and other technical and organizational safeguards.

Please understand, however, that no security system is impenetrable. We cannot guarantee the absolute security of our databases, the databases of our service providers, or information transmitted over the Internet. In particular, email sent to us may not be secure, and you should take special care in deciding what information you send to us by email.

External Sites

The App may, from time to time, contain links to external websites, app stores, payment providers, or third-party services.

Avocado encourages you to review the privacy and security policies of any externally linked websites or services that may be accessed through the App.

Avocado assumes no responsibility or liability for the information collection, use, disclosure, or security practices of external websites or third-party services. Please check the privacy policies of these external services before you submit any personal information to them.

Children’s Information

The App is not directed to children under the age of 13.

We do not knowingly collect personal information from children under the age of 13 through the App. If you are under 13, please do not provide us with any personal information.

If you are between 13 and 18, or the age of majority in your jurisdiction, you may use the App only with the involvement and consent of a parent or legal guardian where required by applicable law.

We encourage parents and legal guardians to monitor their children’s Internet and app usage and to help enforce this Privacy Policy by instructing children not to provide personal information without permission.

If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us, and we will endeavor to delete that information from our records in accordance with applicable law.

Important Notice to Non-U.S. Residents

The App and its servers may be operated in the United States and other countries. If you are located outside of the United States, please be aware that information you provide to us may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction.

The privacy laws in those jurisdictions may not be as protective as the laws in your jurisdiction. Where required by applicable law, we use appropriate safeguards for international data transfers.

If you are located outside the United States and choose to use the App, you acknowledge that your information may be transferred to and processed in the United States and other jurisdictions as described in this Privacy Policy.

If you are a resident of the European Union, United Kingdom, Liechtenstein, Norway, or Iceland, you may have additional rights under applicable data protection laws, including the EU General Data Protection Regulation and UK GDPR, as outlined in our GDPR Addendum below.

Notice to California Residents

California residents may have additional privacy rights under applicable California privacy laws.

Depending on your relationship with Avocado and subject to applicable exceptions, these rights may include the right to know what personal information we collect, use, disclose, or share; the right to request deletion; the right to correct inaccurate personal information; the right to opt out of certain sharing or sales of personal information; and the right not to be discriminated against for exercising privacy rights.

We do not sell your Personal Reflection Information.

We do not use your Personal Reflection Information to create third-party advertising profiles.

If you wish to submit a California privacy request, please contact us via email at:

contact@avocadoaid.app

Please include “California Privacy Request” in the subject line.

Do Not Track

Some browsers and devices offer “Do Not Track” signals or similar mechanisms. Because there is no uniform industry standard for responding to such signals, the App may not respond to all “Do Not Track” signals.

Where required by applicable law, we will honor legally recognized opt-out preference signals.

Notice to Nevada Residents

If you are a resident of Nevada, you have the right to opt out of the sale of certain personal information to third parties.

You can exercise this right by contacting us at:

contact@avocadoaid.app

Please use the subject line “Nevada Do Not Sell Request” and provide your name and the email address associated with your account.

Please note that we do not currently sell your personal information as sales are defined in Nevada Revised Statutes Chapter 603A.

Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy.

We may change this Privacy Policy from time to time with or without notice to you. Any such changes will be posted on the App or otherwise made available to you.

By accessing and/or using the App after we make changes to this Privacy Policy, you are deemed to have accepted such changes to the extent permitted by applicable law.

Please be aware that, to the extent permitted by applicable law, our use of your information is governed by the Privacy Policy in effect at the time we collect the Information.

Please refer back to this Privacy Policy on a regular basis.

How to Contact Us

If you have any questions about this Privacy Policy or would like to report a privacy issue, please contact us in one of the following ways:

Email: contact@avocadoaid.app

Or write to us at:

AvocadoAI LLC
605 Geddes Street
Wilmington, Delaware 19805
County of New Castle
USA

GDPR Addendum

Effective as of: [Insert Date]

For this Addendum, we use the terms “Personal Data,” “controller,” “processor,” and “processing” as they are defined in applicable data protection laws. Personal Data generally means information that can be used to identify a person, and processing generally refers to actions performed on data, such as collection, use, storage, disclosure, or deletion.

Avocado is the controller of your Personal Data processed in connection with the App.

Our Contact Information

AvocadoAI LLC is located at:

605 Geddes Street
Wilmington, Delaware 19805
County of New Castle
USA

For questions, complaints, or requests regarding this GDPR Addendum, please contact us at:

contact@avocadoaid.app

Please include the subject line “GDPR Request.”

Personal Data We Process

We may process the following categories of Personal Data:

Contact Information, such as email address and support communication details;

Personal Reflection Information, such as journal entries, chat messages, notes, check-ins, preferences, saved items, and other content you choose to provide through the App;

Device and Usage Information, such as IP address, device identifiers, operating system, app version, language, country location, session length, feature usage, and similar technical information;

Payment and Subscription Information, where applicable, which may be processed by app stores or payment providers;

Support and Communication Information, such as messages you send to us, feedback, requests, and related metadata.

Purposes and Legal Bases for Processing

We process Personal Data for the following purposes and legal bases:

To provide and operate the App, based on performance of a contract with you;

To personalize app features, generate AI responses, and provide app functionality, based on performance of a contract or your consent where required;

To respond to support requests and service communications, based on performance of a contract or legitimate interests;

To improve, secure, and maintain the App, based on legitimate interests;

To process payments and subscriptions, based on performance of a contract;

To send marketing communications where permitted, based on consent or legitimate interests, depending on applicable law;

To comply with legal obligations, based on compliance with applicable law;

To protect rights, property, safety, and security, based on legitimate interests or legal obligations.

International Transfers

Your Personal Data may be transferred to and processed in countries outside your country of residence, including the United States.

Where required by applicable law, we use appropriate safeguards for such transfers, which may include standard contractual clauses, data processing agreements, or other lawful transfer mechanisms.

Data Retention

We retain Personal Data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your GDPR Rights

Subject to applicable law and certain limitations, you may have the right to:

access your Personal Data;

correct inaccurate or incomplete Personal Data;

delete your Personal Data;

restrict or object to certain processing;

withdraw consent where processing is based on consent;

request a copy of your Personal Data in a portable format;

object to direct marketing;

lodge a complaint with a data protection authority.

To exercise these rights, please contact us at:

contact@avocadoaid.app

Please include the subject line “GDPR Request.”

We may need to verify your identity before processing your request.

Withdrawal of Consent

Where we rely on your consent to process Personal Data, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Automated Processing

The App uses artificial intelligence and automated systems to generate responses, prompts, summaries, and personalized experiences.

AI-generated outputs may not always be accurate, complete, current, or suitable for your circumstances. You are responsible for reviewing and deciding how to use any output generated through the App.

Supervisory Authority

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have the right to lodge a complaint with your local data protection authority.

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